1. Information We Collect
a. Information you give us
Name, email, phone number, address.
Pet details: name, species, breed, age, medical history, vaccination records.
Payment information (via secure payment processor; we do not store full card details).
Booking history and communications.
b. Information we collect automatically
Device and browser information, IP address, cookies and analytics data.
Usage data (pages visited, booking steps, timestamps).
c. Information from third parties
Vet reports, referrals, or information provided by third-party service providers with your consent.
2. How We Use Information
We use personal data to:
Provide, manage and improve our services and bookings.
Communicate with you (confirmations, reminders, service updates).
Process payments and refunds.
Ensure the health and safety of pets and staff (e.g., review vaccination records).
Comply with legal obligations and protect our legal rights.
Send marketing only where you have consented; you may opt out at any time.
3. Legal Bases (where applicable)
Where applicable, our legal basis for processing includes:
Performance of a contract (bookings, service delivery).
Consent (marketing communications).
Legitimate interests (fraud prevention, service improvement).
Legal compliance.
4. Sharing & Disclosure
We may share personal information:
With service providers (payment processors, vets, IT providers) who help provide services (under contract and confidentiality).
When required by law, or to protect rights, property or safety.
In connection with business transfers (sale, merger) — with notice to affected users.
5. Cookies & Tracking
We use cookies and similar tech to operate the website and mobile app, analyze usage, and serve relevant content. You can manage cookies through your browser; however, disabling some cookies may affect functionality.
6. Data Retention
We retain personal data as long as needed to provide services, comply with legal obligations, resolve disputes, and for legitimate business purposes.
Typical retention periods:
Booking & transaction records: 3–7 years (or as required by law).
Marketing opt-ins: until you unsubscribe.
Adjust retention based on local law and business needs.
7. Security
We take reasonable measures to protect personal data (technical and organizational). No system is 100% secure; we cannot guarantee absolute security.
8. Your Rights (where applicable)
Depending on your location you may have rights, such as:
Access to your data.
Correction of inaccurate information.
Deletion of your data.
Restriction or objection to processing.
Data portability.
To exercise rights, contact us at info@thepetfort.com. We will respond in line with applicable law.
9. Children’s Privacy
We do not knowingly collect personal information from children under 13. If we learn we have collected such information without parental consent, we will take steps to delete it. If you are a parent/guardian and believe we have collected information about your child, contact us.10. Changes to Terms
10. International Transfers
If your information is transferred outside your country for processing or storage, we will ensure appropriate safeguards are in place.
11. Changes to this Policy
We may update this Privacy Policy. We will post changes and update the effective date. Continued use after updates constitutes consent to the revised policy.
12. Contact
For questions about these Terms, email: info@thepetfort.com